Frequently asked questions (FAQ)

How do I return an item?

For details, pls see our Return Policy section.

How long will it take to pack and send my order?

For details, pls see our Delivery section.

I did not receive a confirmation email after I placed an order.

Depending on your settings and host, your mail may have been directed to a junk or ‘Promotions’ folder. Please check here first before submitting a contact form to us in our Contact Us section.

Will I have to pay any taxes or duties?

We cannot predict whether any or what costs may be charged to clear the goods through customs; therefore, please contact your own national customs office for details. Nonetheless, any costs relating to import and/or customs duty are to be paid by the Customer.

What if I want to change or cancel my order?

Please inform us in our Contact Us section as soon as possible. If your order has not been shipped yet, it is free to change the item or cancel the order. Once an order is shipped, please Contact Us immediately for the arrangement; however, you have to pay the return shipping cost.

How can I contact you?

You can reach us in the Contact Us section, and please fill in your name and email address there.